Privacy Policy — ReissGrant LLC

Introduction

ReissGrant LLC ("Company," "we," "us," or "our") operates products and services including but not limited to the EnteraVoice AI phone assistant platform. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access our websites, applications, products, or services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide when you interact with our Services, including:

Contact information such as your name, email address, phone number, and business address
Account credentials including usernames and passwords
Business information such as company name, industry, and role
Payment and billing information processed through third-party payment providers
Communications you send to us, including emails, support requests, and feedback

Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

Device and browser information (type, operating system, unique identifiers)
IP address and approximate geographic location
Usage data such as pages viewed, features used, and session duration
Cookies, pixels, and similar tracking technologies

Call and Voice Data

Our AI-powered phone services, including EnteraVoice, may process the following data during and after phone calls:

Call metadata including date, time, duration, and phone numbers
Call recordings and transcriptions, where permitted by applicable law
AI-generated summaries, sentiment analysis, and extracted data points (e.g., appointment details, lead information)
Voice characteristics used solely for real-time speech processing (not stored for identification purposes)

Call recording and monitoring are conducted in compliance with applicable federal and state laws, including two-party consent requirements where applicable. Callers are notified when calls are being recorded.

How We Use Your Information

We use collected information for the following purposes:

To provide, operate, maintain, and improve our Services
To process transactions and manage your account
To communicate with you about your account, updates, and support inquiries
To deliver AI-powered phone answering, appointment scheduling, lead qualification, and related automation services
To generate analytics, reports, and business intelligence for our customers
To detect, prevent, and address fraud, abuse, and technical issues
To comply with legal obligations and enforce our terms
To develop new products, features, and services

How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf, including cloud hosting, payment processing, telecommunications, AI/ML processing, and analytics. These providers are contractually obligated to protect your data.
Business Customers: If you interact with our Services as an end user (e.g., calling a business that uses EnteraVoice), relevant call data and information may be shared with the subscribing business as part of our service delivery.
Legal Requirements: We may disclose information when required by law, subpoena, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for other purposes with your explicit consent.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and the context in which it was collected. When data is no longer needed, we securely delete or anonymize it.

Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure infrastructure, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access, correct, or delete your personal information
Opt out of certain data processing activities
Withdraw consent where processing is based on consent
Request a portable copy of your data
Object to or restrict certain types of processing

To exercise any of these rights, please contact us at andrew@reissgrant.com. We will respond to verified requests within the timeframes required by applicable law.

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to collect usage information, remember your preferences, and improve our Services. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platforms.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to promptly delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on this page and revise the "Last updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ReissGrant LLC
Orlando, Florida, United States
Email: andrew@reissgrant.com